The Amazon Way: Amazon's 14 Leadership Principles by John Rossman

Author:John Rossman
Language: eng
Format: azw3, epub
ISBN: 9781734979152
Publisher: Clyde Hill Publishing
Published: 2021-06-08T23:33:24.413970+00:00

Pre-fulfillment cancel rate: < 2.5%

Late shipment rate: < 4%

Failure to meet these targets often results in the removal of the individual’s selling privileges. Internally, seller metrics become bundled with even more measures of effectiveness and quality of seller performance, including customer ratings and the number of customer service contacts.51

Systems and software engineers will always be at the top of the food chain in a culture of innovation and metrics because they create the proprietary algorithms that enable leaders to have their fingers on the pulse of their businesses every second of the day. Jeff Bezos and Amazon have a deep belief that small teams of world-class engineers can out-innovate massive bureaucracies. Why? It has a lot to do with the instinctive preference for clarity that engineers develop through a lifetime of working with numbers and system requirements. Whereas bureaucrats automatically obfuscate, engineers automatically clarify. Clarification is the Amazon way, and it is the basis for the culture of accountability that Jeff prides himself on creating.

These habits—narratives, future press releases, metrics—are championship habits. They are the prerequisite hard work that needs to be done for years if you want to stand atop the gold medal stand. These are some of the habits or mechanisms helping Amazon leaders “be right, a lot.”

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